Delivery information
Point of Delivery
In accordance with normal transport practices all goods will be delivered to the goods inwards department or reception on the ground floor and off-loading facilities must be provided by the customer. For residential customers delivery will be made to main door of premises and cannot be taken any further. Installation of Items is not included in the price & is a service that Small Office Furniture Ltd is unable to provide. Please note that a signed consignment note constitutes delivery of goods. Please check that the number of boxes received, corresponds with the delivery note before signing. Please advise the delivery driver of any damages or shortages, failing that please see (claims and returned goods).
Delivery Time
Orders placed before 11:00 mid-day (Monday – Friday) will be delivered within 4 working days. Orders placed outside these times to be processed and shipped on the following working day for delivery with in 4 working days. Order processing will be closed after 5pm Monday – Friday, Weekends and Bank Holidays & Public Holidays. Due to traffic congestion and matters out of our hands deliveries may be delayed. Delivery time is from 9am to 5:30pm Monday to Friday, Customers are requested to be available for the period to receive delivery. No weekend or bank holiday delivery service available.
Customers maybe contacted by delivery driver to ensure person is at delivery address. Missed Deliveries will be returned to Transport Warehouse (Nationwide Locations) for re delivery. All Seating is delivered by An Post Parcel Services, Undelivered packages will be returned to your local postal depot for collection. An Post will leave a note for missed deliveriers. Please Note: Repeat missed deliveries due to incorrect delivery information from the customer maybe charged additional transport costs.
An Post FAQ's:
I got a 'Sorry we missed you' notice what do I do now?
The notice will let you know how you can get your mail item. The notice will also give you the address and opening hours of your local delivery office. If you have any further questions please contact our Customer Services Team on 1850 57 58 59.
Why did the postperson not knock on the door?
The driver should always knock, is it possible you didn’t hear him? In fact it is easier for our drivers to deliver an item rather than bring it back to the depot.
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